Category Archives: Jim’s Thoughts

How Can Geeks Be This Bad at Math?

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Those of you who have followed my speeches, blogs, social media posts, and articles over the last 25 years know there are two things I really enjoy: The first is crowing about predictions I’ve made when the rest of the industry was going the other way. The second is manufacturers and vendors out for making stupid decisions.

In this issue, I get to do both.

Told You So

Last year, I wrote an article called “Bound to Fail” for the May 2018 issue of F&I and Showroom. To summarize, I said subscription car programs were going to die a miserable death. The main reason? Math.

The manufacturers have all made the same moronic miscalculation to chase those mythological millennials. They even convinced numerous dealerships to push their chips in. Jeff Wyler Dealerships in Cincinnati made a major commitment to make subscriptions work, as did the multistate Germain Automotive Group.

 

Read the whole article here on AutoDealerMonthly.

Jim Ziegler’s The Shape of Things to Come – 2016 Edition

Jim Ziegler Video Shape of Things to Come

Jim Ziegler shares his thoughts about the future of the auto dealer industry at the annual Brady Ware Dealership Conference.

JIM ZIEGLER’S SALES MANAGER FORUM RETURNS!

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YOU THOUGHT THIS WAS NEVER GOING TO HAPPEN AGAIN RIGHT?
******************
ZIEGLER’S FAMOUS AUTOMOTIVE MANAGERS WORKSHOP

The Dawg Sort of Promised to Debbie Ziegler that He Wasn’t Ever Going to Do This Again…. BUT, there is a really HUGE NEED to get this information recorded on Video to Share With Dealers and Managers for Years into the Future.

SO! JUST THIS ONE LAST TIME… Ziegler will perform his famous unequaled

… SALES MANAGER’S FORUM ….

December 12th, Tampa, Florida at IPD Headquarters, 3104 Cherry Palm Dr Suite 230, Tampa, FL 33619

Sales-Manager-Forum

DEALERS AND MANAGERS WILL LEARN
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How to Hire,Motivate and Keep Qualified Sales People
Consistent Sales Processes
Setting up your Selling System
The Primary Duties of a Sales Manager
How to Hire, Fire, Train and Promote
DESKING A DEAL: How to “Desk” the Deal
How to Present the Figures
How to use and measure your CRM
How to Setup and Inspirational and Educational Meetings
Integrating internet, social media, video, and technology
High-profit customer-friendly negotiation techniques
How to Measure the Sales Effort
Sales Contests That Really Work
How to hold a High Average Profitability
How to take a T.O (Customer Introduction Turnover)

PLUS Dozens of Highly Effective Closes that Work
Highly Effective Desking using customer-friendly persuasion and finesse word tracts and processes

Compliance: How to Avoid Litigation Issues

For Dealers and Managers: Of all the positions in the front-end operation of the modern retail automobile dealership, the sales manager’s roll is the most crucial to the success of failure of the dealership.

Here’s the Link to Sign Up Here CLICK HERE: https://ipdagency.com/product/sales-manager-forum-with-jim-ziegler

Without the sale of an automobile nothing else would happen. There would not be any cars to finance or repair. There would not be any customers to follow-up or any paperwork to process. Every job in the dealership, including the dealer, depends on the ability of the sales manager and the efforts of his/her department.

More than ever, the sales manager in a retail automobile dealership has to be a highly trained professional with the ability to control and supervise the entire sales effort. The person in this position must be intelligent and able to think quickly on their feet; a course filled with word tracts, highly effective closes, and things to say to the customer.

In truth, the better sales managers are the coaches who send in the plays to the sales people who are on the front lines. It takes planning and organization as well as discipline to build this unified team.

The Best Sales Manager Training there is … ever was…. and ever will be

Jim Ziegler’s real-world knowledge and experience is the reason this course is superior! The word tracts and real-world examples will teach your Sales Managers how to take control of the selling process and raise profitability.

Here’s the Link to Sign Up Here CLICK HERE https://ipdagency.com/product/sales-manager-forum-with-jim-ziegler

The reason this class is so reasonably priced is because we’re videoing the entire seminar for resale on The Auto Dealer University Platform. Attendees may advertently or inadvertently appear on the video. 1000s of people have paid $1500 to attend this course.

SEATING IS Limited TO 25 ATTENDEES

$795 a student

One-Day December 12th

9:00 AM – 4:00 PM

Breaks and Lunch Provided

Each Attendee receives a workbook

Numerous Reasonable Hotels in the area Just an Uber Away

Taught Personally by James A. Ziegler, The Alpha Dawg

Here’s the Link to Sign Up Here CLICK HERE!

December 12th, Tampa, Florida at IPD Headquarters, 3104 Cherry Palm Dr Suite 230, Tampa, FL 33619

Stupid Is as Stupid Does

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M-ADTQ318-OnthePoint-Ziegler-de-Nysschen-Johan-webWhen young Forrest Gump first met Jenny, sitting side-by-side in the school bus, she asked him, “Are you stupid or something?” To which Forrest replied, “Mama says stupid is as stupid does.” I wonder what Jenny would have said if she had met little Alan Batey on the school bus — or, for that matter, any of the top executives at General Motors who were involved in hiring Johan de Nysschen to head up Cadillac.

Of course, in a bubble of arrogance, supported by an inbred culture, these people think they’re brilliant. It reminds me of the words of Belgian humorist Philippe Geluck: “When you are dead, you don’t know that you are dead. It is difficult only for the others. It is the same when you are stupid.”

In June, GM finally parted ways with our boy Johan, but only after he singlehandedly destroyed the last remaining shreds of a great brand that was already on the ropes. Cadillac still has a faint heartbeat, but its directors are all standing around its deathbed, holding defibrillator paddles and praying their luxury division won’t flatline.

Read the whole article here on AutoDealerToday.

Bound to Fail

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They tell us vehicle subscription programs are the next wave of the future — that they are going to round up all those millennials and lead them into dealerships. Volvo, Cadillac, Lincoln, and Hyundai think so, and virtually every other manufacturer is getting set to follow their lead.

But lurking in the background are the usual suspects plotting new ways to disrupt the traditional car sales model.

So let me go on record today — while the hysteria is still fresh — and say subscription services will crash and burn within the next couple of years. Things will start out nicely, with manufacturers throwing crazy amounts of money at these programs. But then, just as they start to gain momentum, the entire mess will come crashing down under its own weight.

Read the whole article here on F&I and Showroom.

ACV Auctions Interview

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Jim Ziegler, CSP, HSG, The Alpha Dawg interviews Joe Neiman and Mike Waterman from ACV Auctions about the services and value that ACV Auctions brings to automobile dealers.

20 Things a GM Must Do Every Week

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M-GettyImages-628110734-1A professional juggler once told me that the only way to learn to juggle six balls at the same time is to try to juggle seven. In today’s retail environment, the position of general manager requires specialized expertise and diversity of knowledge. It is not uncommon for a qualified GM to command an annual income north of $500,000 and into the seven digits; they can virtually write their own pay plan.

I know what you’re thinking right now: “What in the hell is Ziegler smoking?” You know plenty of general managers who make good money, but not that kind of money. The truth is that most GMs are not executives. They are glorified general sales managers. Are you among them?

There is a reason some of the large public companies struggle with acquisitions of new dealerships and expansion of their brands: There is a huge shortage of executive general managers who can successfully run a large-volume dealership or dealership group.

Executive GMs understand how to run a complex organization. Sales ability is a minor qualification. They possess finely tuned organizational and productivity skills. They have advertising and marketing acumen. They have learned how to focus and multitask while dealing with unexpected and disruptive issues. It’s an intense position for an intense person who performs well under stress.

After 42 years in the car business as a top-performing salesman, executive manager, consultant and trainer, I have earned my reputation for helping dealers and GMs graduate to the big numbers. I know what it takes because I’ve seen it and done it. I know there are at least 20 things every GM must do every week to earn their title and perform at a high level.

So, for the next minutes, let’s pretend I’m the new GM at your store. Here’s what I would do.

Read the whole article here on AutoDealerMonthly.

 

FIGURES LIE WHEN LIARS FIGURE

THE BOGUS APPLICATION OF ATTRIBUTION AND INFLUENCE 

I probably speak to more than 100 Car People every week on the phone AND dozens more on the keyboard.

What is So Amusing is when Dealer principals and General Managers ask me my opinion of “Attribution” and “Influence”.

“Attribution and Influence” are the new age ‘Buzzwords’ of deception some vendors are using to try to act as if they are still relevant and justify their outrageous unjustified prices for selling air to technologically challenged dealers.

Is “Attribution” real science or is it “Fake News”? The answer is YES and NO.

Read the whole article here on dealerELITE.

 

Please help my friend

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218026_1999461427895_7745008_nDear Friend in Automotive:

I am writing this letter to appeal to my friends in automotive to HELP my friend Ariel Velazquez.

Ariel is an extremely competent Car Guy with skills in every aspect of our business. Ariel lives in Puerto Rico and his life has been devastated by Hurricane Irma. He is fluent in conversational English and very well educated. PLEASE read his resume and see if there’s a place in your organization to employ him.

He is a family man with high integrity. His sister in law reached out to me and here is her information, she can contact Ariel…..

Here is the message she sent to me…

I am trying to help my brother in law Ariel Velazquez find a job at a car dealership as that is his preference and experience. As you know, Puerto Rico was hit with a hurricane that devastated the island. His family is looking to move to the states due to not knowing when the island will be back to normal. If you know of any possible opportunities please call me at (317) 212-5464 or at (787) 464-6561. His phone number is (787) 632-5171 but the phone service is still down.

Respectfully,

Ana P Mitzelfelt, MBA
Supervisory Accountant/DoS Liaison
Security Cooperation Accounting/
Foreign Military Sales
Defense Finance & Acctg Service
8899 E. 56th Street
Indianapolis, IN 46249
Commercial: (317)212-5464
DSN: 699-5464
Fax: (317)212-1444

Thanks for anything you can offer, Ariel is free to relocate anywhere in the States. YOU are appreciated, Jim Ziegler #AlphaDawg

HERE IS HIS RESUME’

909 Barrio Javillo
Isabela PR, 00662
Phone: (787) 632-5171
E-mail: http:pr.linkedin.com/in/Velazquezariel
www.arielvelazquez.com
ariel@midealervirtual.com
Ariel Velázquez
Objective
Born in an automotive business family that goes for more than forty five years, I have work in every area of the business and have been trained why it the best of the industry, traveling to the NADA from 1997 to today almost every year.
Experience
Industry Relations, Mi Dealer Virtual, Mayaguez PR – 2012-Present
Getting new clients, data analysis for the clients, training and necessity management. Starting with one client, we became the biggest inventory manager for the market and the premier website provider consultant for more than one hundred dealers and trainer for social media sales as industry consultant for sales data and analysis.
Operations Director, Velazquez Auto Group – Isabela PR – 1995-2012
In charge of service and sales departments for the Suzuki, Mitsubishi, Hyundai and Used Car Stores. The family business was sold in a multimillion dollar transaction to another group.
Education
Universidad Adventista de las Antillas- BS Computer Science, 2001

Google Analytics certified, Google Awards, F&I Manager and Sales Manager Certified with James Ziegler and Ziegler Supersystems, Puerto Rico Insurance Agent Certified, Steven Nicolson Service and Parts Manager Certified, Suzuki Junior Technician, Mitsubishi Senior Technician, Hyundai Senior Technician, Skills USA PR, Excel power user, Facebook Business, basic knowledge of all mayor DMS (ADP, ERA, Automate, ADAMS) basic knowledge of all mayor CRM systems (ADP, DealerSocket, Elead One) Fully bilingual (Spanish and English) SDAMCC, Red Cross Volunteer.

James Ziegler –President at Internet Battle Plan – (770) 851-2803

Jow Perez – CEO at Mi Dealer Virtual – (787) 370-6121

Manuel Laureano – Finance Director at Prestige Imports Audi/Lamborghini –
(787) 492-4000, (305) 206-8843

Ziegler Joins Compliance Summit Roster as Keynote Speaker

DALLAS — Organizers of the upcoming Compliance Summit announced that Jim Ziegler, president of Ziegler SuperSystems, will deliver the event’s keynote address. Compliance Summit will be held Sept. 11–12, 2017, at Dallas’ Gaylord Texan Resort & Convention Center, as part of Industry Summit.

In his first-ever Compliance Summit appearance, Ziegler will present “The Shape of Things to Come” at 9:05 a.m. on Monday, Sept. 11.

Read the whole announcement here on AutoDealerMonthly.